FAQ

FAQ

HOW TO CHOOSE MY CORRECT SIZE?

 

Concerning the size of our garment you may see description of particular piece. If questions remain about some clothes, it's always best to ask us directly.

 

 

HOW SHOULD I WASH MY HAND-KNITTED GARMENT?

 

  • Regular wool must be washed by hand in cold water (30°C) or it will felt and shrink. Do not machine wash!

 

  • Cotton, linen and ramie yarn can be washed in the washing machine on a gentle cycle using either cold or warm.

 

  • Acrylic and other synthetic yarns can be washed and dried in with your regular laundry as they do not shrink.

 

  • Unknown fiber content items should be hand washed in cold water and laid flat to dry.

 

  • Please also remove pom-poms before you wash the garment. It’s very convenient because all our pom-poms are removable. Do not wash in a washing machine as this will effect the pom-poms!

 

 

 

 

IS DRY CLEANING OK?

 

Dry cleaning - a chemical process. It can significantly damage natural fibers.

 

 

 

 

 

HOW CAN I CHECK IF A PRODUCT IS AVAILABLE?

 

Our website is updated every day with availability for all our products. If you have any questions about the availability of a product, please get in touch with us via this email order@softlove.no.

 

 

 

 

IS MY PERSONAL INFORMATION SAFE WITH YOU?

 

You have a right to access, modify and delete any information relating to you onsimple request. All your payment information is handled directly by our secure payment partner and is not transmitted to us at any point.

 

 

 

 

 

 

 

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